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PRIVACY POLICY

Privacy Policy

​Last updated: 28 September 2025

We Make Melts ("WMM", "we", "our", or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wemakemelts.co.uk.

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⚖️ Quick Summary:
We only collect data needed to process your orders, improve your experience, and send optional marketing (if you opt in). We never sell your data and you’re always in control. Scroll down for full details.

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1. What data do we collect?

WMM may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Delivery/billing address

  • Payment information (processed securely via third-party providers)

  • Order history

  • IP address and browser/device details (via cookies)

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2. How do we collect your data?

You directly provide WMM with most of the data we collect when you:

  • Place an order or register an account

  • Fill out a form or contact us via email

  • Subscribe to our newsletter or marketing updates

  • Provide feedback or participate in surveys

  • Browse our website (via cookies and analytics tools)

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3. How do we use your data?

WMM collects and uses your data to:

  • Process your orders and manage your account

  • Provide customer support

  • Email you with updates, promotions, or product recommendations (only with your consent)

  • Improve your browsing experience and website functionality

  • Prevent fraud or abuse of our services

We may share your data with trusted third parties, such as payment processors, delivery services, or marketing platforms (e.g., Wix, Stripe, Royal Mail), solely for the purposes outlined above.

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4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:

  • Contract – for processing orders and managing your account

  • Consent – for marketing communications

  • Legitimate Interests – for improving our services and preventing fraud

  • Legal Obligation – for record keeping, tax, and compliance with applicable laws

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5. How do we store your data?

Your data is securely stored using Wix's encrypted infrastructure. We retain your information only as long as necessary for:

  • Order processing and delivery

  • Handling returns or disputes

  • Maintaining records for legal or accounting purposes

 

5.1 Data Retention
We retain:

  • Order and transaction data for 6 years (for tax and accounting)

  • Email marketing data until you unsubscribe

  • Website analytics data for 24 months

  • Contact form submissions for 12 months, unless further action is required

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5.2 Data Security
We protect your data using:

  • SSL/TLS encryption

  • Secure Wix infrastructure

  • Access controls and user authentication

  • Regular reviews of our security procedures

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5.3 International Data Transfers

Some of our providers (e.g. Wix, Stripe) may store data outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or European Commission.

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6. Marketing

If you have opted in, WMM may send you emails with special offers, product updates, and promotions.

You can opt out at any time by:

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7. What are your data protection rights?

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access – Request copies of your personal data

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Request deletion of your data under certain conditions

  • Restrict processing – Ask us to limit data use under certain conditions

  • Object to processing – Object to how we process your data

  • Data portability – Request transfer of your data to you or another organisation

If you make a request, we will respond within one month.

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To exercise any of these rights, contact us at:
📧 Email: contact@wemakemelts.co.uk
📞 Phone: 07780 455133
✉️ Mail: WMM, 24 Wilcox Gardens, Wickwar, Wotton-Under-Edge, GL12 8FS, UK

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8. Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data.

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We use cookies to:

  • Understand how you use our site

  • Store your preferences (e.g. language, cart items)

  • Improve website functionality

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Types of cookies we use:

  • Essential – Required for basic functions like shopping cart or login

  • Analytics – To track user behaviour and improve experience

  • Marketing – Used by third parties to show relevant ads

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You can manage cookies via your browser settings or accept/reject them when prompted on your first visit.

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9. Privacy policies of other websites

Our website may contain links to other websites. This privacy policy applies only to our website. If you click a link to another website, please read their privacy policy.

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10. Changes to this privacy policy

We review and update our privacy policy regularly. Any changes will be posted on this page with an updated effective date.

Last updated: 28 September 2025

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11. Contact Us

If you have any questions or concerns about how we use your data, or if you'd like to exercise your privacy rights, please contact us:

📧 Email: contact@wemakemelts.co.uk
📞 Phone: 07780 455133
✉️ Mail: WMM, 24 Wilcox Gardens, Wickwar, Wotton-Under-Edge, GL12 8FS

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12. Contacting the appropriate authority

If you wish to report a complaint or feel WMM has not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office (ICO).

📍 Website: https://ico.org.uk
📞 Helpline: 0303 123 1113

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